Using online services gives you another way of requesting services or getting advice and information. Many patients find that that this is more convenient and saves time. Find out more about GP online services on the NHS website. This includes more information including “how to” leaflets and videos of patients and why they are using GP online services.
You can still contact the practice by phone or visit if you prefer.
There are three different online services.
Patient Online Service (SystmOnline)
eConsult
Appointments are accessed by using the online econsult box between 08:00 – 18:30 on all working days. For medical queries the information you provide will be triaged by a doctor within 1 working day, often within a much shorter period of time, and actioned appropriately. Triage enables our team to offer the most appropriate care to a patient based on the nature of your request, which may not necessarily be a GP, and with the right level of urgency. You may be asked for more information or offered an appointment within a very short turnaround time so please keep your phone with you.
You can also use eConsult for:
- Requesting a sick note (fit note) or other administrative queries
- Requesting medical reports
- Ask a question about your medication
- Making other requests for documentation and paperwork
- Completing a health review, if asked to do so by the surgery, for long term conditions (such as asthma, blood pressure, diabetes or thyroid), medication or contraception.
Find out more about how to use eConsult
SystmOnline
Our Patient Online Service allows you to
- Order repeat prescriptions
- Change your contact details
- Look at your summary health record, including information about medications, known allergies and vaccinations.
- View your test results (if the GP agrees)
Log onto our Patient Online Service here if you are already registered.
Follow this link to register for our Patient Online Service.
NHS App and NHS Account
Log in to your NHS account to access services online on your computer, tablet or mobile phone. You do not need to download anything. You can also log in to your NHS account using the NHS App.
You can use the NHS App or your NHS Account for the following:
- Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- Get health information and advice – search trusted NHS information and advice on hundreds of conditions and treatments and get instant advice or medical help near you.
- Register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- View your health record securely – including parts of your GP record such as information about medication, allergies, vaccinations, previous illnesses and test results.
- Manage how the NHS uses your data – choose if data from your health records is shared for research and planning.
- View your NHS number
Find out more about the NHS App or NHS account and register.
You can now also access your GP records via the NHS app or NHS website. Find out how to register for this, or to say you don't want to do this.
Get the NHS App on your smartphone or tablet.