Appointments

To cancel your appointment:

• phone us as soon as possible on 01462892458 and select option ‘1’. You will then be asked to enter your date of birth on the automated system to cancel your appointment.
• visit the surgery and speak with a receptionist, Monday to Friday, when we are open
• fill in an online form

We work with other local GP practices to provide you with help outside of our practice opening hours.

If your query is something that can be dealt with any doctor or nurse we are able to offer you extended access appointments. These are available between 6.30pm and 8pm on weekdays, 9am and 5pm on Saturdays plus Bank Holidays at Sollershott Surgery in Letchworth. Their address is Sollershott Surgery, 44 Sollershott East, Letchworth Garden City, Hertfordshire SG6 3JW.

The health professional team for the North Herts Extended Access Service includes GPs, Practice Nurses and Healthcare Assistants. This is also where the First Contact Physiotherapist, First contact Mental Health Nurse and Minor Illness nurses are based.

To arrange one of these evening, Saturday or bank holiday appointments or for more information please speak to our practice reception team. These appointments can only be booked by the surgery and there is no walk-in access

Find further information about the North Herts Extended Access Service

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

You can use this link to access the NHS 111 British Sign Language (BSL) Service

Local pharmacies can provide expert, confidential health advice and treatment for a range of common illnesses, allergies, aches and pains and other complaints. Many are open evenings and weekends. Visit the NHS website to ‘Find a Pharmacy‘ near you.

There is an urgent treatment centre at The New QEII Hospital in Welwyn Garden City which is open every day from 9am to 8pm and can help you with a range of minor illnesses and injuries. This is for urgent but not life-threatening situations only. The NHS website has more information about when to visit urgent treatment centres (urgent care services)

Find urgent and emergency care services

Find health services near you

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.To request a home visit, it’s helpful if you phone the practice before 11am on 01462892458.