Contact us

Phone number

Reception: 01462 892458

Phonelines are open from 8am to 6.30pm

Pease note: We briefly close our telephone lines to non-urgent requests between 12:30pm and 2pm to allow for staff breaks, administrative duties and home visits. Urgent requests will still be answered between 12:30pm and 2pm.

We routinely record all incoming and outgoing telephone calls for the purposes of patient and staff security, and staff training.


Astonia House
High Street

Get directions (opens in Google Maps)

You can plan how to get here on this useful service Traveline.

DayOpening hours
Monday8am to 6.30pm
Tuesday8am to 6.30pm
Wednesday8am to 6.30pm
Thursday8am to 6.30pm
Friday8am to 6.30pm

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5. You can use this link to access the NHS 111 British Sign Language (BSL) Service

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Local pharmacies can provide expert, confidential health advice and treatment for a range of common illnesses, allergies, aches and pains and other complaints. Many are open evenings and weekends. Visit the NHS website to ‘Find a Pharmacy‘ near you.

There is an urgent treatment centre at The New QEII Hospital in Welwyn Garden City which is open every day from 9am to 8pm and can help you with a range of minor illnesses and injuries. This is for urgent but not life-threatening situations only. The NHS website has more information about when to visit urgent treatment centres (urgent care services)

Find urgent and emergency care services

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We are committed to treating all our patients with dignity and respect.

Please inform the receptionists of any special requirements you may have, when registering or attending the practice. We want to support and assist you from the start.

Here is some information about how we make our services accessible for patients or carers with a disability.

Partially Sighted Patients

  • Our website meets the highest accessibility standards so that people using screen readers find it easy to use.
  • Large font practice leaflets or information are available on request.
  • We welcome guide dogs or assistance dogs.

Wheelchair Access

  • If you are visiting our GP surgery there is appropriate access into and around our premises for patients with additional physical needs.
  • We have disabled parking with clear access to the front door.

Patients with hearing difficulties

We offer the following support for people with hearing difficulties:

  • A Hearing Loop is available
  • Sign Language, International Sign Language, and Interpreting services are available by request.

Please contact the practice to arrange this ahead of your appointment.

If you have any questions or queries, please contact the reception team.

We have disabled parking with clear access to the front door.

Changing your contact details

To update details like your name, address, phone numbers or email address: fill out the change of contact details form below phone or visit the surgery, when we are open ... [continue] Changing your contact details

Friends and Family Test

Please let us know how likely you are to recommend our GP practice to your friends and family.

Patient feedback

We welcome your views and suggestions about our service. Please tell us about your experiences using the form below. If you would like a personal response please include your contact ... [continue] Patient feedback

Register with the surgery

Catchment area Before filling out a registration form, check you are in our catchment area. Find out which GPs you can register with on the NHS website. Registering with the surgery ... [continue] Register with the surgery

Sick (fit) notes

If you’ve been off sick for more than 7 days To request a sick note: fill out a sick note request form If you’ve been off sick for 7 days ... [continue] Sick (fit) notes

Submit an admin request

Fill in the form below to submit an admin request.

Test results

Getting your test results It is your responsibility to check your test results. You will only be contacted by the surgery about your test results if prompt treatment or further ... [continue] Test results

Date published: 20th September, 2023
Date last updated: 4th April, 2024